Patient Center Supervisor (Full-Time)
About The Position
The Patient Center Supervisor plays a vital role in supporting individuals on their path to recovery. You’ll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.
Requirements
- High school diploma or GED; additional education preferred
- Supervisory or team-lead experience (required)
- Strong communication, organization, and problem-solving abilities
- Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism
- Comfortable working with biological specimens and standing for extended periods
- Must have reliable transportation and valid driver’s license
Responsibilities
- Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
- Lead, coach, schedule, and support testing center staff
- Conduct observed urine collections with male/female patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
- Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
- Ensure accurate documentation, quality control, and timely reporting
- Address patient concerns professionally and promote a recovery-focused environment
Benefits
- Medical, Dental, and Vision insurance
- Short- and Long-Term Disability
- Life insurance with employer contribution
- Guaranteed 1.25% raise every 6 months
- 401(k) with employer match
- Annual uniform reimbursement (scrubs)
- Instant access to earned wages — no waiting for payday
- Referral bonuses
- Shift coverage bonuses ($50 per covered shift with less than 48-hour notice)
- 3 weeks of paid time off in your first year
- Supportive team culture and career growth opportunities — many of our leaders started in this role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
