PATIENT CARE TECHNICIAN - Infusion Center

Carilion Clinic•Roanoke, VA

12d•Onsite

About The Position

As a part of the patient care team, you'll experience an environment defined by a deep commitment to your personal well-being and professional development. This is a great opportunity start your health care career journey, within a setting renowned for clinical excellence. You will provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature, as well as assisting patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs. The Patient Care Tech/Nursing Assistant role can include one-on-one care of patients on suicide or safety precautions. As part of the health care team, the Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care. Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff. Transports patients, supplies, specimens, equipment, etc. within the facility. Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes. Exhibits competent knowledge of EMR and assists with chart audits. Participates in unit quality surveillance activities Actively participate in unit shared governance and/or organization councils/committees May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds) Provides support for department/unit staff scheduling, including covering lunch assignments. Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes. Orders department/unit supplies and equipment and stocks/organizes supplies. Assists with customer service in way-finding, answering phones, making meaningful connections with patient and visitors Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission Welcomes and assists patients and visitors; assists with registration. Serves as “face” of the unit; role models service excellence behaviors at all times. Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members Participates in the sitter process (if competencies appropriate). Assists with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc May be responsible for phlebotomy (competency appropriate) May conduct nonsterile wound care dressings (competency appropriate) May replace and remove saline locks (competency appropriate) May do colostomy bag changes (competency appropriate).

Requirements

High school diploma or equivalent education required.
Effective interpersonal, communication, and teamwork skills required.
Must successfully complete orientation and competency validation for position.
Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory!
AHA BLS-HCP required within 6 months of hire.

Nice To Haves

Previous experience in direct patient care preferred.
Certified Nursing Assistant preferred.
If employee is working in a critical access facility, a Certified Nursing Assistant is required.

Responsibilities

Provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature, as well as assisting patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs.
Perform basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages.
Provide quality service through a team oriented, collaborative approach to patient care.
Provide basic nursing care and performs advanced technical skills for specified age groups according to established standards.
Assist patients with activities of daily living.
Appropriately document and report patient observations to licensed staff.
Transport patients, supplies, specimens, equipment, etc. within the facility.
Contribute to Carilion Clinic’s performance improvement activities.
Actively participate in obtaining desired service line/departmental outcomes.
Exhibit competent knowledge of EMR and assists with chart audits.
Participate in unit quality surveillance activities
Actively participate in unit shared governance and/or organization councils/committees
May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds)
Provide support for department/unit staff scheduling, including covering lunch assignments.
Review medical record for outstanding orders and notifies nurse of stat orders and medication changes.
Order department/unit supplies and equipment and stocks/organizes supplies.
Assist with customer service in way-finding, answering phones, making meaningful connections with patient and visitors
Process equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment).
Operate and maintain general office equipment.
Follow procedures for timely equipment repairs
Lead streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus.
Assist in coordination of patient flow into/out of area using department/unit specific software and Intranet.
Be aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission
Welcome and assist patients and visitors; assists with registration.
Serve as “face” of the unit; role models service excellence behaviors at all times.
Demonstrate excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals.
Receive and screen incoming calls via telephone and patient call system.
Route calls to appropriate individuals and takes messages accurately
Monitor cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members
Participate in the sitter process (if competencies appropriate).
Assist with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc
May be responsible for phlebotomy (competency appropriate)
May conduct nonsterile wound care dressings (competency appropriate)
May replace and remove saline locks (competency appropriate)
May do colostomy bag changes (competency appropriate).