Infusion Patient Care Coordinator II

AmeriPharma • Laguna Hills, CA

4d

About The Position

Serves as the primary point of contact for patients and physicians by coordinating and reviewing schedules for home infusion medication deliveries and nursing services. Performs clerical and care coordination duties, including management of equipment, supplies, and documentation required for regulatory compliance. Acts as a central reference point for all patient care needs. Level II professionals bring advanced experience in patient care management, independently addressing more complex patient care issues, managing higher-acuity or challenging patients, and demonstrating expanded knowledge of infusion supplies and total parenteral nutrition (TPN).

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a fast-paced environment.
• Proficient with Microsoft Office Google Suite or related software.
• High school diploma or equivalent.
• At least two years related experience required in healthcare.
• 2+ years of customer service.
• Hands-on experience with patient care.

Nice To Haves

• Licensed as a Medical Assistant, Pharmacy Technician or Certified Nursing Assistant.
• At least two years of experience in case management.

Responsibilities

• Patient Assessment: Conduct comprehensive assessments of patients to determine their eligibility and suitability for home infusion therapy.
• Insurance Verification: Collaborate with the Billing Department to confirm Authorizations and Benefits monthly.
• Scheduling Deliveries: Manage patient’s initial and refill schedules efficiently, maintaining an organized and up-to-date refill calendar to ensure uninterrupted care. Complete assessments based on Pharmacist’s recommendations. Ensure that follow-up delivery and progress notes are maintained accordingly.
• Patient Education: Provides clear, comprehensive education to patients and their families regarding home infusion therapy, including the transition of care, the pharmacy’s role in initial and ongoing medication deliveries, and guidance on managing and coordinating infusion supplies.
• Documentation and Reporting: Maintain accurate and up-to-date electronic records of patient information and track their progress throughout the service. Conduct follows up to ensure necessary patient documents have been signed and obtained.
• Reports: Complete departmental reports as required.
• Quality Assurance: Ensure strict adherence to all applicable healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address any issues promptly, and continuously improve the Patient Care process.
• Collaboration: Foster strong working relationships with the pharmacy and clinical teams to facilitate the accurate ordering and timely delivery of medications, supplies, and equipment required for home infusion therapy.
• Communication: Receive and manage patient calls that require escalation to a pharmacist, dietitian, nursing or management team when a clinical or non-clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check).
• Coordination of Care: Process and coordinate prescription orders for auxiliary and compound medication for more complex patients, ensuring accurate entry, verification, and timely fulfillment in accordance with regulatory and organizational standards.

Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED