Infusion Patient Care Coordinator I

AmeriPharma • Laguna Hills, CA

4d

About The Position

The position serves the first point of contact with patients and physicians by reviewing scheduling deliveries for Home Infusion Medication and Nursing Services. Clerical duties of managing care with equipment, supplies and documents needed for compliance. Serves as a reference point for any clinical interventions that may require a pharmacist.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced environment.
• Proficient with Microsoft Office Google Suite or related software.
• High school diploma or equivalent.
• Healthcare experience.
• Some experience in patient care.

Nice To Haves

• Pharmacy Technician license.
• At least one year of TPN experience.

Responsibilities

• Patient Assessment: Conduct comprehensive assessments of patients to determine their eligibility and suitability for home infusion therapy.
• Scheduling Deliveries: Manage patient’s initial and refill schedules, maintaining an organized and up-to-date refill calendar to ensure uninterrupted care. Complete assessments based on Pharmacist’s recommendations. Ensure that follow-up delivery and progress notes are maintained accordingly.
• Patient Education: Provides clear, comprehensive education to patients and their families regarding home infusion therapy, including the transition of care, the pharmacy’s role in initial and ongoing medication deliveries, and guidance on managing and coordinating infusion supplies.
• Documentation and Reporting: Maintain accurate and up-to-date electronic records of patient information and track their progress throughout the service. Conduct follows up to ensure necessary patient documents have been signed and obtained.
• Quality Assurance: Ensure strict adherence to all applicable healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address any issues promptly, and continuously improve the Patient Care process.
• Collaboration: Foster strong working relationships with the pharmacy and clinical teams to facilitate the accurate ordering and timely delivery of medications, supplies, and equipment required for home infusion therapy.
• Communication: Receive and manage any patient calls that require escalation to a pharmacist, dietitian, nursing or management team when a clinical or non-clinical intervention (adverse event, patient status change, medication counseling, or a drug interaction check).
• Coordination of Care: Processes and coordinates prescription orders for axillary and compound medication, ensuring accurate entry, verification, and timely fulfillment in accordance with regulatory and organizational standards.

Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED