Patient Care Team Lead - Nittany Eye Associates

Keplr Vision • State College, PA

4d

About The Position

This is a customer-facing position that provides the highest-quality client service and patient care at the practice. You will help to oversee other staff to ensure an exceptional client experience. Primary responsibilities include:
Speaking with patients on the phone
Scheduling appointments
Greeting patients
Patient check in and out
A variety of front desk administrative duties
Mentoring and training others
Guides team to ensure excellent customer service and employee performance
Serving as a role model

Requirements

• Excellent customer service skills and personal presentation are critical to this role.
• Positive, professional, and personable.
• Have excellent time management skills
• Be detail oriented
• Be efficient at multi-tasking
• Be proficient with computers
• Have the ability to interact with patients in a professional and friendly manner

Nice To Haves

• 3+ years of experience

Responsibilities

• Speaking with patients on the phone
• Scheduling appointments
• Greeting patients
• Patient check in and out
• A variety of front desk administrative duties
• Mentoring and training others
• Guides team to ensure excellent customer service and employee performance
• Serving as a role model

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed