Patient Care Scheduler | Central Scheduling

Logan Health Medical Center•Kalispell, MT

About The Position

This position performs scheduling services and administrative support to enhance the function of the assigned area(s) to provide optimal patient care and ensure a seamless patient experience. Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Requirements

Minimum of one (1) of the following preferred: Post high school education or vocational training in healthcare. Previous work experience in healthcare or customer service. Knowledge and understanding of medical terminology. Other combinations of education and experience may be considered.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Nice To Haves

Accurately type 45 wpm highly preferred.

Responsibilities

Accurately schedules services per department protocol and as applicable to assigned area(s).
Coordinates resources to ensure patients receive an appropriate level of care at every interaction.
Adheres to department policies and procedures with flexibility and adaptability to frequently changing standard operating procedures.
Maintains strong quality metrics as assessed by standard department quality assurance programs per department protocol.
Consistently exhibits professional, effective, and articulate communication verbally and in written form.
Maintains confidentiality and respects patient privacy according to HIPAA compliance guidelines.
Works efficiently and calmly under conditions of stress and in times of high patient volume or additional workload.
Works in collaboration with assigned area leadership and staff in maintaining daily operations and completion of tasks.
Assists with cross training and onboarding of new hires as applicable to assigned area(s).
Works cooperatively with appropriate departments to ensure all visits are properly scheduled.
Monitors access issues with provider schedules that may impact patient experience.
Maintains regular and consistent attendance as scheduled by department leadership.