Radiology Scheduler: Centralized Patient Scheduling

Hoag • Costa Mesa, CA

3d

About The Position

Description Primary Duties and Responsibilities Hoag Clinic: Member Advocate I: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. Revenue Cycle: CPS Specialist: The Customer Service Specialist plays a vital role in supporting patients, healthcare providers, and internal departments. This position is responsible for managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals. The role involves handling high volumes of phone calls with professionalism and efficiency, accurately obtaining, documenting, and relaying information, and ensuring timely and effective communication to facilitate seamless patient care and operational support.

Requirements

• High School Diploma or equivalent
• 1-3 years of customer service experience

Nice To Haves

• Call Center Environment Experience
• Familiarity with medical terminology
• Experience with Radiology scheduling

Responsibilities

• answering phone calls
• scheduling patient appointments
• Triages phone calls as necessary
• May conduct patient/member pre-certification to ensure coverage for appointments and medical care
• managing both inbound and outbound communications across multiple channels, including telephone, email, and patient portals
• handling high volumes of phone calls with professionalism and efficiency
• accurately obtaining, documenting, and relaying information
• ensuring timely and effective communication to facilitate seamless patient care and operational support

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees