Patient Care Representative

Nephrology Specialists PC•Richmond, VA

98d

About The Position

We are seeking a highly organized and detail-oriented individual to join our team as a Patient Care Coordinator. The successful candidate will be responsible for various front desk and administrative duties to ensure smooth operations within our medical office. We offer a comprehensive benefits package and competitive compensation. This position will serve primarily one of our three Richmond offices and will rotate as needed for coverage throughout.

Requirements

High school diploma or equivalent; additional education or certification in medical administration is a plus.
Proven experience in a medical office setting, preferably in a receptionist or administrative role.
Proficiency in using electronic medical records (EMR) systems, with experience in Athena being advantageous.
Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Knowledge of medical billing procedures and insurance verification processes.
Flexibility to adapt to changing priorities and responsibilities.

Responsibilities

Check patients in upon arrival, ensuring that all patient information and insurance eligibility are updated and accurate.
Collect time-of-service payments for current and outstanding balances and copays.
Efficiently check patients out and process claims.
Answer phones promptly and professionally, assisting patients or directing calls to the appropriate person or department.
Schedule patient appointments accurately, utilizing EMR systems. (Athena preferred)
Check voicemails regularly throughout the day and promptly return calls, ensuring no delay in communication with patients.
Prepare patient charts for all doctors, including organizing and filing lab results from LabCorp and hospital records in our electronic medical records system (Athena).
Assist in other office for coverage as needed.