Patient Care Representative

HEART OF OHIO FAMILY HEALTH CENTERS•Columbus, OH

1d•$16 - $20•Onsite

About The Position

This position supports the Organization in the following manner: Greet patients, visitors, and others upon entry and, if required, process the account upon their exit Set appointment times and call patients to confirm appointments Support the clinical staff with an available patient chart/record Gather and evaluate confidential patient information, including insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance Accurately maintain the patient database software system Serve as a recipient for packages, etc. (with limitation) Serve as a payment collection resource, including a reconciliation at the end of the business day

Requirements

Understanding of laws and regulations impacting the registration procedure
Ability to accurately enter data, preferably typing at a minimum of 45 wpm
Ability to accurately input the ICD-10 CPT code and/or other information as dictated by the physician or nurse practitioner while understanding the relationship of diagnosis and procedural codes so errors can be corrected prior to a rejection of the billing
Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy
Demonstrates grammatically-correct verbal and written communication skills
Demonstrates efficient and courteous telephone skills
Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment
Ability to work in a team setting and/or with minimal supervision

Nice To Haves

Prefer experience with Allscripts software system
Prefer experience with ICD-10 CPT code or other medical codes
Prefer experience in a physician’s office, clinic, hospital business office, billing office or related area dealing with the public in collection of data and funds
Prefer an understanding of third party payer benefits and the requirements and methods for reimbursement

Responsibilities

Pull the patient’s record or prepare a new record / chart in preparation of the clinical visit
Optimistically greet persons upon entry and assist them upon exit, striving to meet and exceed the expectations of patients, visitors and other staff members
Notify the appropriate staff member of their appointment’s arrival
Gather and evaluate confidential patient information, as related to insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance
Perform verification on insurance data and/or benefit enrollment that is submitted by the patient
Accurately maintain the patient data base software system by ensuring all data entered is true and correct
Answer the phone in a timely and efficient manner, identifying the Organization and optimistically greeting the caller
Transfer all phone calls to the appropriate staff member
Set appointment times in coordination with the medical staff work schedule and call patients to confirm appointments
Accept deliveries - except those required to have a personal signature from an employee; notify the employee or the Director of Human Resources or Director of Quality and Compliance
Collect payment and co-payment for medical services rendered
Accurately perform daily closing procedure
Consistently ensure HIPAA regulations and other federal, state and local laws and regulations pertaining to the duties of this position are observed
Adhere to all of the Organization’s policies and procedures, especially the hazardous, health and safety procedures
Other duties as assigned (non-essential)