Patient Care Representative

Lyon College•Little Rock, AR

About The Position

Patient Care Representative The Patient Representative is responsible for the execution of duties associated with operation of the front desk area of the Lyon College School of Dental Medicine (LCSDM) Clinics. Assisting patients with required paperwork, input of patient data into clinical software system, managing the appointment schedule for dentists, hygienists, & dental students, answering the telephone and returning calls, directing the appropriate use of patient information, and facilitating communication between students, patients, faculty, and staff. Responsibilities Patient Account Management/Insurance & Financial duties Completes all patient arrival and exit procedures - to include entry of appropriate dental procedure (CDT) codes into patient accounts and receipt and accounting of cash & credit card payments/co-payments; ensures proper/secure cash handling procedures are adhered to by staff Ensures all required paperwork is provided and accurately completed upon patient arrival, scans documents, and inputs customer data into clinical software system Completes insurance verification on all insured patients and completes precertification when required Discusses financial options and obligations with patients based upon program eligibility and insurance coverage estimates Assists the clinic business manager with posting of insurance payments and making account adjustments/write-offs as necessary; reviewing patient explanation of benefits (EOBs) while reconciling with patient accounts, and follow up on insurance denials Monitors outstanding insurance and Medicaid claims; provides requested documentation to insurance carriers on outstanding claims; contacts patients about outstanding account balances to collect accounts receivables due Customer Contact & Scheduling Oversees the maintenance of the patient schedule and recall system, ensuring clinic schedules are maintained at capacity in order to meet patient demand and maximize revenue & contacts patients to discuss follow-up on proposed treatment plans; calls patients to confirm appointments; reschedules patients when cancellations/vacancies occur to maintain schedule at capacity Clerical/Staff & Student Support QUALIFICATIONS: Bachelor's degree in business, Healthcare or related field plus 3 years’ experience in patient registration, scheduling, or billing in a healthcare environment OR high school diploma/GED plus 7 years’ experience in administrative support services including 3 years’ experience in patient registration, scheduling, or billing in a dental environment. Must have computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Knowledge in basic dental terminology and registration experience required. Proficiency with patient account management and scheduling software and Microsoft Office (Word, Excel, and Outlook). Must be detailed oriented, self-directed, motivated, team-oriented, have ability to multi-task, possess strong organizational skills, problem-solving skills, time management, excellent communication and interpersonal skills. Patient scheduling experience in a dental environment preferred. Experience with dental practice management software preferred. Knowledge of Current Dental Terminology (CDT) preferred. Support compliance with HIPAA, FERPA, and OSHA guidelines. Benefits: Lyon College currently offers the following benefits for full-time positions, subject to applicable eligibility requirements: medical benefit, dental benefit, vision benefit, voluntary benefits, 403(b) retirement plan with employer contribution and match, employer paid life insurance, employer paid long-term disability coverage. Lyon College is a USN&WR “top tier” national liberal arts college and recognized by Forbes as “One of America’s Top Colleges.” Founded in 1872, the College is one of the oldest institutions of higher education in Arkansas and offers undergraduates exceptional preparation for their post-baccalaureate objectives, particularly in STEM fields, Business, Economics and Accounting, and the Arts. The Lyon College Institute of Health Sciences in Little Rock will house the College’s professional programs, including the School of Oral Health and Dental Medicine, as well as the School of Veterinary Medicine.Interested candidates should apply electronically at www.lyon.edu/employment. Review of the applications will begin immediately and continue until the positions are filled. To learn more about Lyon College go to www.lyon.edu . Lyon College does not discriminate with respect to the hiring of applicants or with respect to the terms, conditions, or privileges of employment because of race, color, religion, gender, age, disability, sexual orientation, or national origin. It is the continuing policy of Lyon College to comply with any applicable state and federal law regarding equal employment opportunities.

Requirements

Bachelor's degree in business, Healthcare or related field plus 3 years’ experience in patient registration, scheduling, or billing in a healthcare environment OR high school diploma/GED plus 7 years’ experience in administrative support services including 3 years’ experience in patient registration, scheduling, or billing in a dental environment.
Must have computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
Knowledge in basic dental terminology and registration experience required.
Proficiency with patient account management and scheduling software and Microsoft Office (Word, Excel, and Outlook).
Must be detailed oriented, self-directed, motivated, team-oriented, have ability to multi-task, possess strong organizational skills, problem-solving skills, time management, excellent communication and interpersonal skills.

Nice To Haves

Patient scheduling experience in a dental environment preferred.
Experience with dental practice management software preferred.
Knowledge of Current Dental Terminology (CDT) preferred.

Responsibilities

Completes all patient arrival and exit procedures - to include entry of appropriate dental procedure (CDT) codes into patient accounts and receipt and accounting of cash & credit card payments/co-payments; ensures proper/secure cash handling procedures are adhered to by staff
Ensures all required paperwork is provided and accurately completed upon patient arrival, scans documents, and inputs customer data into clinical software system
Completes insurance verification on all insured patients and completes precertification when required
Discusses financial options and obligations with patients based upon program eligibility and insurance coverage estimates
Assists the clinic business manager with posting of insurance payments and making account adjustments/write-offs as necessary; reviewing patient explanation of benefits (EOBs) while reconciling with patient accounts, and follow up on insurance denials
Monitors outstanding insurance and Medicaid claims; provides requested documentation to insurance carriers on outstanding claims; contacts patients about outstanding account balances to collect accounts receivables due
Oversees the maintenance of the patient schedule and recall system, ensuring clinic schedules are maintained at capacity in order to meet patient demand and maximize revenue & contacts patients to discuss follow-up on proposed treatment plans; calls patients to confirm appointments; reschedules patients when cancellations/vacancies occur to maintain schedule at capacity
Support compliance with HIPAA, FERPA, and OSHA guidelines.