Patient Care Representative

Sentara Hospitals • Charlottesville, VA

1d • Onsite

About The Position

This role is responsible for the registration process of new and current patients at the site. Key duties include completing check-in and check-out functions, which involve the collection of co-pays, scheduling appointments, and processing requests for medical records. The representative is also expected to answer telephone calls and greet all patients and visitors with a smile. Professional communication with insurance carriers and discharge planners is essential. The ideal candidate must be enthusiastic and energetic. This position is part of an excellent healthcare organization, Sentara Health, which prioritizes its People, Quality, Patient Safety, Service, and Integrity. The organization's mission is to improve health every day, with a vision to be the healthcare choice of the communities it serves.

Requirements

• High School Diploma or Equivalent
• Ability to communicate with insurance carriers and discharge planners in a professional manner
• Enthusiastic and energetic

Nice To Haves

• Previous front-desk or patient care experience

Responsibilities

• Responsible for registration process of new and current patients at the site
• Completes check-in and check-out functions to include collection of co-pays, scheduling of appointments, and requests for medical records
• Answers telephone calls and greet all patients and visitors with a smile

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees