Patient Care Operations and Enrollment Coordinator - BridgeHealthAI

Pear VC•Boston, MA

2d•Remote

About The Position

We are seeking a part-time Patient Care Operations Coordinator to help us execute high-volume patient support and benefits navigation across Massachusetts. This is a contract, part-time role for 3 months; however, there will be an opportunity to extend beyond 3 months. You must be able to enroll patients in benefits programs (e.g., MassHealth, Medicaid, ConnectorCare), whether as a CHW, Navigator, CAC, Patient Access Specialist, or equivalent role with enrollment experience. You will use our internal tools to: Filter and organize patient lists Conduct outreach Track outcomes Surface cases needing escalation You’ll communicate with patients in English and in Spanish when needed, verify benefit eligibility, confirm resource availability, and document outcomes. You will play a critical role in helping us scale — taking on work that is currently handled by our core team. Training & Support: You will receive structured onboarding and workflow training, including guidance on our outreach processes, call/message templates, and how to use BridgeHealthAI tools. You will have regular check-ins and a defined point of contact for questions and escalation. Patient Population: The patients you’ll support are primarily served by FQHCs, typically lower-income, often insured through Medicaid/MassHealth or uninsured, and speak multiple languages (Spanish commonly). Many face barriers navigating healthcare and benefits systems, so empathy and clear communication are essential.

Requirements

This role requires strong independence, follow-through, and comfort learning new technology, including AI-supported tools.
Must live in Massachusetts
Bilingual (English + Spanish) — must be able to assist patients in Spanish
License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC (Certified Application Counselor), or Patient Access Specialist
Ability to support patients primarily by phone, text, and email
Comfort using new technology (e.g., AI tools like ChatGPT)
Able to filter + work from organized patient task queues
1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance
Strong documentation + organizational skills
Patient-centered, reliable, resourceful

Nice To Haves

Prior work in an FQHC, community clinic, CBO, or health plan
Familiarity with safety-net programs: SNAP, WIC, LIHEAP, RAFT, EITC
Experience with EMRs and other care-coordination tools

Responsibilities

Conduct high-volume outreach (phone, SMS, email) to patients + community organizations
Assist patients in Spanish when needed
Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals
Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc.
Use our tooling to work structured patient task queues efficiently
Verify insurance coverage + help patients understand next steps
Connect patients to community programs and social services
Confirm availability/logistics for the clinical and social services they need
Accurately document interactions and outcomes in our system
Flag urgent + complex cases for escalation
Provide workflow + product feedback to help improve tools