Patient Care Navigator

IU Health•Carmel, IN

10d•Onsite

About The Position

This role supports a new Psychiatry practice and requires a high degree of flexibility. The schedule is Monday–Friday, 8:00 AM–5:00 PM, with no weekends or holidays. This is an onsite position located at North MOB. Travel to other facilities will be required during the initial 3‑week training period. Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all. With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states. Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Requirements

High school diploma or equivalent required
Experience working with patients who have chronic health conditions and behavioral health needs
Demonstrated ability to work effectively as part of a multidisciplinary clinical team
Strong patient engagement and communication skills
Ability to work independently with minimal oversight
High integrity and professionalism
Experience delivering excellent patient experiences
Comfort working in a flexible, evolving practice environment

Nice To Haves

Background as an RN or LPN is helpful
Degree in Social Work or prior mental health care experience
Bachelor’s degree preferred
Medical Assistant (MA)
Licensed Practical Nurse (LPN)
Bachelor of Social Work (BSW)
Clinical Dietitian
All requiring current and appropriate accreditation/licensure

Responsibilities

Serve as a liaison between physicians, providers, and patients
Provide referral resources and ensure patient needs are met outside of therapy
Support patient registration and onboarding
Deliver patient education and guidance
Manage patient caseloads through in‑person, telephonic, and electronic communication
Conduct outreach calls with patients/caregivers to encourage program participation
Coach patients to help them meet personal and clinical goals
Identify patients needing intensive case management
Assist with scheduling provider visits, arranging transportation, and preparing visit agendas
Educate patients on preventive monitoring and help caregivers understand response plans
Help patients access community and government-based service agencies, including assisting with paperwork
Document all activities and reconcile patient information to support clinical team productivity
Collaborate with the multidisciplinary clinical care team
Conduct patient interviews and assist with program evaluation
Recommend improvements to program processes