Patient Care Navigator

Indiana University Health System • Carmel, IN

22h • Onsite

About The Position

This role supports a new Psychiatry practice and requires a high degree of flexibility. The schedule is Monday–Friday, 8:00 AM–5:00 PM, with no weekends or holidays. This is an onsite position located at North MOB. Travel to other facilities will be required during the initial 3‑week training period.

Requirements

• High school diploma or equivalent required
• Experience working with patients who have chronic health conditions and behavioral health needs
• Demonstrated ability to work effectively as part of a multidisciplinary clinical team

Nice To Haves

• Background as an RN or LPN is helpful
• Degree in Social Work or prior mental health care experience
• Strong patient engagement and communication skills
• Ability to work independently with minimal oversight
• High integrity and professionalism
• Experience delivering excellent patient experiences
• Comfort working in a flexible, evolving practice environment
• Bachelor’s degree preferred
• Medical Assistant (MA)
• Licensed Practical Nurse (LPN)
• Bachelor of Social Work (BSW)
• Clinical Dietitian
• All requiring current and appropriate accreditation/licensure

Responsibilities

• Serve as a liaison between physicians, providers, and patients
• Provide referral resources and ensure patient needs are met outside of therapy
• Support patient registration and onboarding
• Deliver patient education and guidance
• Manage patient caseloads through in‑person, telephonic, and electronic communication
• Conduct outreach calls with patients/caregivers to encourage program participation
• Coach patients to help them meet personal and clinical goals
• Identify patients needing intensive case management
• Assist with scheduling provider visits, arranging transportation, and preparing visit agendas
• Educate patients on preventive monitoring and help caregivers understand response plans
• Help patients access community and government-based service agencies, including assisting with paperwork
• Document all activities and reconcile patient information to support clinical team productivity
• Collaborate with the multidisciplinary clinical care team
• Conduct patient interviews and assist with program evaluation
• Recommend improvements to program processes

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED