Patient Care Coordinator (Bear and Middletown DE clinics)

Upstream Rehabilitation • Bear, DE

4h • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join their team in Bear, DE. This is an entry-level office role responsible for maintaining pleasant and consistent daily operations of the clinic. Patient Care Coordinators are expected to have excellent customer service skills and the ability to learn new things, multitasking in multiple computer programs each day. The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures and is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

Requirements

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask
• Organizational detail
• Ability to meet deadlines
• Work with little to no supervision
• Efficient time management
• Presentation skills

Responsibilities

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.
• Traveling between Bear, DE and Middleton, DE to assist at both clinics as needed.
• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Create an inviting clinic atmosphere.
• Make all welcome calls.
• Monitor and influence arrival rate through creation of a great customer experience.
• Manage schedule efficiently.
• Manage document routing.
• Manage personal overtime.
• Manage non-clinical documentation.
• Manage deposits.
• Manage caseload, D/C candidate, progress note, and insurance reporting.
• Monitor clinic inventory.
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
• Complete quarterly compliance training.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees