Patient Care Coordinator (Bear and Middletown DE clinics)

Benchmark Physical Therapy • Middletown, DE

4h • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking an entry-level Patient Care Coordinator to join their team in Bear, DE. This role is crucial for maintaining pleasant and consistent daily operations of the clinic, requiring excellent customer service skills and the ability to multitask across multiple computer programs. The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of practice management and patient intake processes, working in collaboration with the Clinic Director (CD) to ensure efficient clinic procedures and upholding the mission, vision, and values of Upstream Rehabilitation. This position will require traveling between Bear, DE and Middleton, DE to assist at both clinics as needed.

Requirements

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.
• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Create an inviting clinic atmosphere.
• Make all welcome calls.
• Monitor and influence arrival rate through creation of a great customer experience.
• Manage schedule efficiently.
• Manage document routing.
• Manage personal overtime.
• Manage non-clinical documentation.
• Manage deposits.
• Manage caseload, D/C candidate, progress note, and insurance reporting.
• Monitor clinic inventory.
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
• Complete quarterly compliance training.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance.
• 3-week Paid Time Off plus paid holidays.
• 401K + company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED