Patient Care Coordinator

Doctors of Physical Therapy•Avondale, AZ

30d•Onsite

About The Position

Empower Physical Therapy is currently seeking a Full-Time Patient Care Coordinator for our Avondale clinic, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone. Why You'll Love Working with Us… Team Culture: Collaborate with a team that values professionalism and fun. Foster a safe, warm, and friendly clinic atmosphere. Take initiative and support your team, regardless of your title. Work together to solve challenges and celebrate successes. Always aim to exceed patients' expectations in every interaction.

Requirements

Must be 18 years or older.
High School Diploma or GED required.
Friendly and approachable personality; you love interacting with people.
1 year of previous Physical Therapy or medical front office experience highly desirable.
Dedication to providing excellent customer service in every interaction.
Thrive in a fast-paced environment, able to adjust to changing demands.
Comfortable with computer systems and software.
Willingness to support and collaborate with your teammates.
Eager to learn and grow, open to feedback, and always seeking to improve.

Nice To Haves

Bilingual Spanish speaking is a plus but not required.

Responsibilities

Greet and assist all visitors and respond to all inquiries appropriately
Provide general service orientation to patients
Review insurance eligibility and benefits
Secure payment authorizations and collect co-pay
Provide Patient Service Functions
Manage all incoming calls and message distribution
Schedule patients
Maintain office and lobby appearance; ensure all office equipment is in working order