Patient Care Coordinator

Dolce Laser Lounge • Chandler, AZ

12d

About The Position

Patient Care Coordinator – Client Experience & Outreach (Warm Leads Only) We are seeking a Patient Care Coordinator to manage and convert warm leads into booked appointments while delivering a high-touch, concierge-level client experience. This role is ideal for someone who is personable, organized, and confident in guiding clients toward the right treatments.

Requirements

• Previous experience in med spa, aesthetics, wellness, or sales preferred
• Strong communication and relationship-building skills
• Comfortable speaking on the phone and handling objections
• Organized, detail-oriented, and proactive
• Experience with CRM systems and scheduling platforms is a plus
• Passion for beauty, wellness, and client care
• Warm, friendly, and professional demeanor
• Results-driven with strong follow-through
• Ability to balance client care with sales conversion
• High emotional intelligence and listening skills

Responsibilities

• Follow up with warm leads (inquiries, event attendees, referrals, website submissions) via phone, text, and email
• Educate clients on services, packages, and membership options
• Build rapport and provide a consultative, non-pushy experience
• Convert inquiries into booked appointments and consultations
• Manage scheduling and ensure a seamless booking experience
• Maintain accurate records in CRM and track lead status
• Follow up with no-shows, cancellations, and inactive leads
• Collaborate with providers and the front desk team to optimize client flow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees