Patient Care Coordinator

Swagel Wootton Eye Institute•Mesa, AZ

26d•$19 - $22•Onsite

About The Position

Are you someone who cares about patients? Who loves solving problems? With excellent communication skills and attention to detail. If so, we would love to have you as part of our family. Swagel Wootton Eye Institute is looking for a full-time Patient Care Coordinator, and we are willing to train! What we do… Our mission is to improve people’s lives through better vision and outstanding patient experiences. What you will do… The essential functions include, but are not limited to the following: Build and improve referral patient processes to create an optimal experience for patients, referring physicians and optometrists and seamlessly integrate with clinic operations Field inbound patient information from referring physicians, create patient records with accurate data and information, and schedule patients for services in a timely and efficient manner Provide knowledgeable and caring service to all patients and partners Coordinate care with all practices to track and ensure communication is clear between EVP Eyecare and referring practices Track and manage patients from appointment request to surgery, ensuring all tasks and follow ups are conducted in a timely manner to support a seamless patient’s journey Process all referrals (online, fax, phone or other) and conducting follow up attempts to contact referred patient by close of business the day the referral is received Ensure referring partners promptly receives all necessary patient operative notes and paperwork Track, monitor and maintain consent and billing agreement paperwork as necessary for patient care services Maintain a working knowledge of all services, surgeons, and practices Track and monitor progress and provide daily, weekly, monthly communications updates and feedback to manager to ensure any breakdowns are managed swiftly and promptly Maintain an eye for detail and accountability- ensuring all patient information is accurately entered into our EHR/PM Systems

Requirements

Ability to work in a face paced environment
Strong attention to detail
Strong customer service skills
Effective communication and interpersonal skills

Responsibilities

Build and improve referral patient processes to create an optimal experience for patients, referring physicians and optometrists and seamlessly integrate with clinic operations
Field inbound patient information from referring physicians, create patient records with accurate data and information, and schedule patients for services in a timely and efficient manner
Provide knowledgeable and caring service to all patients and partners
Coordinate care with all practices to track and ensure communication is clear between EVP Eyecare and referring practices
Track and manage patients from appointment request to surgery, ensuring all tasks and follow ups are conducted in a timely manner to support a seamless patient’s journey
Process all referrals (online, fax, phone or other) and conducting follow up attempts to contact referred patient by close of business the day the referral is received
Ensure referring partners promptly receives all necessary patient operative notes and paperwork
Track, monitor and maintain consent and billing agreement paperwork as necessary for patient care services
Maintain a working knowledge of all services, surgeons, and practices
Track and monitor progress and provide daily, weekly, monthly communications updates and feedback to manager to ensure any breakdowns are managed swiftly and promptly
Maintain an eye for detail and accountability- ensuring all patient information is accurately entered into our EHR/PM Systems