Patient Care Coordinator

Pacific Skin and Cosmetic Dermatology San Francisco and Corte Madera • San Francisco, CA

32d • Onsite

About The Position

Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service orientated Front Desk Patient Care Coordinator for our growing general and cosmetic dermatology office in San Francisco. We are looking for someone who is passionate about helping people, inquisitive about medicine and leading with excellence. Someone who cares enough to go the extra mile to make sure the office is stocked, presentable, and busy all while making sure each patient gets next level service.

Requirements

• Bachelor's degree in prehealth field
• 1 year of medical office or front desk experience desired, but we will train the right fit
• Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square.
• Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories
• Excellent communication and problem-solving skills.
• Responsible money handling practices.
• Strong time management skills and rational reasoning to prioritize tasks is key.
• Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently.

Responsibilities

• Oversight of patient schedule, including maintaining a full patient schedule and identifying schedule conflicts.
• Efficient patient scheduling
• Greet and check-in/outpatients with a smile.
• Answer telephones in a cheerful and professional manner by the second ring.
• Convert client interest calls/internet leads to booked appointments and services.
• Take messages and document for patients using electronic medical records.
• Successfully address common patient concerns and information requests.
• Collect proper health insurance information including patient demographics, insurance card info, and copays.
• Confirm patient insurance authorizations, referrals, active coverage prior to appointment.
• Discuss products and services with excitement and confidence
• Manage provider and management meeting calendars as needed.
• Coordinate with vendors and representatives in a professional manner.
• Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.
• Beautifying the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.)
• Receive inventory and shipments

Benefits

• Medical, vision and dental benefits after 90 days
• 401k
• PTO
• Complimentary and discounted services after training period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level