Patient Care Coordinator

Specialty1 Partners•Chelmsford, MA

1d•$20 - $26

About The Position

Our Oral Surgery office, Lowell, Nashua & Chelmsford Oral Surgery Assoc dba Lowell Oral Surgery, PC - Chelmsford, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant Patient Care Coordinator that supports the front office and helps keep the practice moving. You will guide patients through their visit, maintain accurate records, and support the clinical team so they can stay focused on care.

Requirements

3-5 years experience in a dental office.
Friendly, steady communicator who works well in a busy environment
Comfortable learning insurance requirements and using that information to support accurate scheduling
Able to manage competing priorities with calm judgment
Strong written communication skills for patient messages and referral correspondence
Reliable attendance and punctuality since the role supports daily scheduling needs
Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion
Strong communication and people skills

Nice To Haves

Familiarity with DSN Cloud Practice Management is a plus
Familiarity with office machines (e.g fax, printer ect.)

Responsibilities

Welcome patients, complete check in and check out, and keep wait times low
Review required forms, referrals, imaging, and insurance details before each visit
Manage high call volume with steady follow through and clear documentation
Schedule and confirm appointments with strong attention to accuracy
Process payments and follow standard financial protocols
Maintain high accuracy in EMR documentation, including same day entry of all patient communications
Support prior authorizations by gathering records, images, and notes
Communicate appointment changes and patient needs to practitioners in real time
Monitor daily schedules and identify gaps or conflicts before they affect patient flow
Maintain front office readiness by restocking materials and keeping work areas organized
Ability to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completion
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

Benefits

BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.