Patient Care Coordinator

Proliance Surgeons•Bellevue, WA

13d

About The Position

Proliance Hand, Wrist and Elbow Physicians is a practice of four board-certified hand specialists and six certified hand therapists. We specialize in caring for adults and children with injuries or disorders of the hands and upper extremities. Our practice is located in Bellevue and Kirkland and we have satellite locations in Issaquah and Redmond. We pride ourselves in educating and assisting patients in their healing process and creating a safe and inviting environment for our patients and staff. Position Summary The Patient Care Coordinator represents the face of Proliance Surgeons and the first impression for our patients and their loved ones. The Patient Care Coordinator acts as a liaison to the patient. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and preparing medical records. Schedule Monday-Friday, 7:30am-4:30pm After 90 days, you have the option of keeping a shift of Mon-Fri 8 hour shifts or a change to four 10 hour shifts. (Your day off rotates so every patient coordinator gets one Friday off a month!)

Requirements

High School diploma required
Clerical experience, preferably in a healthcare environment
Knowledge of medical terminology
Attention to detail and accuracy
Superior customer service skills
Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
Using time efficiently, with meticulous attention to detail, accuracy and completion
Ability to manage multiple factors for the best result.
Resourcefulness in addressing first level problems and tenacity to see things through to solution
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Ability to prepare records in accordance with detailed instructions
Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.

Responsibilities

Providing support to answering phone lines to schedule new patient appointments and follow up clinic appointments
Acquiring and verifying patient identity, financial, demographic and insurance information.
Directing patient to review NPPR/ HIPAA information.
Obtaining patient/responsible party signatures.
Acting as a resource for care center visitors and physicians.
Answering multiple phone lines and screening calls as necessary.
Relay information in accurate, concise manner
Maintaining patient privacy per HIPAA regulations.
Collecting, entering, and updating all patient information; prepare patients medical records
Obtaining all pertinent patient information from the referring physician’s office, if applicable
Communicating effectively and professionally with patients, visitors, physicians, and practices
Demonstrating an understanding of medical terminology
Completing duties and assist others as directed
Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook