Patient Care Call Center Rep

Molen Orthodontics•Sumner, WA

2d•$20 - $22•Onsite

About The Position

At Molen Orthodontics , we heavily prioritize the patient experience and strive to consistently deliver exceptional orthodontic services while providing professional customer service. We're looking for a helpful and uplifting person to join our Sumner, WA office as a full-time Patient Care Call Center Rep to help us provide the amazing care we're known for! If you love meeting new people, talking on the phone, and playing a key part in day-to-day operations, keep reading to learn more! WHY YOU'LL LOVE THIS ENTRY-LEVEL GIG: At Molen Orthodontics, we've been creating confident smiles for over 50 years, and we believe our team is the heart of that success. Founded in 1972 with a bold vision to transform orthodontic care, we've grown into a collaborative, customer-obsessed practice that blends cutting-edge technology with artistic precision. Today, Dr. Rick, Dr. Aaron, and Dr. Chris lead a passionate team dedicated to innovation, excellence, and making every patient's journey extraordinary. When you join Molen, you're not just taking a job - you're becoming part of a supportive community that values growth, creativity, and the power of teamwork. If you're ready to help shape the future of orthodontics, we'd love to welcome you to the Molen family.

Requirements

Basic computer skills and Microsoft Office experience
Positive, enthusiastic, and professional attitude
Collaborative team spirit
Strong communication and problem-solving skills
Time management and task prioritization abilities
Solid work ethic and self-motivation to succeed
Desire to learn more and grow in the field
Genuine passion for helping others and elevating the patient experience
High school degree or equivalent
Ability to sit for extended periods and speak over the phone

Nice To Haves

Call center or customer service experience would be great but isn't required for this entry-level role.
Bilingual communication skills would be a bonus!

Responsibilities

Maintaining a friendly, cheerful, and positive attitude throughout the day
Answering incoming phone calls, making outbound calls, and directing calls to the correct person/department
Promptly responding to emails, faxes, and live chats
Maintaining our calendar by scheduling, rescheduling, and confirming appointments
Following sales script training to save cancelled appointments and maintain high retention rates
Accurately processing payments
Resolving patient issues, answering questions, and promoting products and contests when appropriate
Providing fantastic customer service and making a positive impression of our office