Banking Call Center Rep

TEKsystems • Spokane, WA

3d • $21 - $21 • Onsite

About The Position

We are seeking experienced, customer-focused professionals to join a high-volume call center environment supporting a broad range of banking services. This role is ideal for problem-solvers who think critically, work well in teams, and are looking for long-term stability and career growth.
You will be responsible for delivering exceptional client service while handling back-to-back calls related to online and mobile banking, credit cards, and loan-related transactions. This position requires professionalism, strong technical aptitude, and the ability to resolve issues without relying on rigid scripts.

Requirements

• Proven ability to deliver professional, accurate, and responsive customer service
• Experience handling a high volume of diverse call types in a call center environment
• Strong troubleshooting and problem-solving skills; ability to think outside the box and use sound judgment
• Ability to multitask effectively across multiple systems and screens
• Excellent verbal and written communication skills, including professional phone and email etiquette
• Demonstrated teamwork skills and experience working in collaborative environments
• Strong time management and organizational skills
• Experience with sales conversations, referrals, or cross-selling
• Employment history reflecting stability and long-term commitment (short tenures reviewed on a case-by-case basis)
• Prior call center experience required; this role is not open to entry-level candidates

Nice To Haves

• Bilingual capabilities
• Proficiency with Microsoft Office products

Responsibilities

• Provide exceptional client service by researching, troubleshooting, and resolving client issues and errors
• Support clients and branch teams with online banking, mobile banking, and loan-related transactions
• Proactively assess client needs, resolve inquiries, provide account information, and complete transactions on the client’s behalf
• Utilize multiple computer systems simultaneously to gather information, document interactions, and track calls
• Expand existing client relationships through cross-selling products and services or referring clients to appropriate sales partners
• Contribute to departmental service quality goals and performance metrics
• Comply with all internal policies, security requirements, and applicable federal and state regulations

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees