Patient Care Associate

Eyes of York•West Manchester Township, PA

1d•Onsite

About The Position

At Vision Innovation Partners, the mission is to protect and restore vision, with a focus on providing great patient outcomes and experiences. A career at VIP offers growth, development, and a culture centered on Shared Values – PATIENTS. The company is seeking a personable, energetic, professional Patient Care Associate responsible for Front Desk duties, including greeting patients, check-in, check-out, scheduling, and other administrative tasks.

Requirements

High School diploma or GED equivalent is required
Detail-oriented and ability to multitask
Exceptional customer service skills
Ability to perform in a fast-paced environment
Exceptional communication skills, both oral and written
Knowledge of MS Office

Nice To Haves

Knowledge of electronic medical records software is a plus
Experience in healthcare is preferred but not required
Bi-lingual English/Spanish a plus

Responsibilities

Greeting patients professionally, both in person and on the phone
Quickly answering or properly referring questions and issues
Optimizing provider schedules and patient satisfaction with efficient scheduling
Notifying providers of patient arrivals
Comforting patients by anticipating anxieties and effectively answering questions
Ensuring availability of treatment information by retrieving and updating patient records
Verifying financial records and collecting patient charges while filing and expediting third-party claims
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Provide excellent customer service