Patient Care Associate

Mass General Brigham • Boston, MA

1d • Onsite

About The Position

Mass General Brigham is a not-for-profit organization that relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts, to advance its mission. The organization supports patient care, research, teaching, and community service, striving to provide exceptional care. They believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join them. The Patient Care Associate role is responsible for providing essential support to patients and nursing staff in a hospital setting. This role ensures the provision of high-quality patient care, focusing primarily on assisting medical staff, monitoring patient health, and managing patient information. This role also enhances patient satisfaction through effective communication skills, care coordination, attention to detail, and a commitment to patient well-being. This position requires direct patient care.

Requirements

• High School Diploma or Equivalent
• Nursing Assistant [Certified Patient Care Technician] - National Center for Competency Testing (NCCT) required
• 1-2 years experience with patient care or medical assisting in a hospital or healthcare setting
• Strong ability to provide empathetic, patient-centered care with respect for patients' dignity and privacy
• Ability to accurately monitor and document patient information and report any changes or concerns promptly
• Excellent interpersonal skills to effectively communicate with patients, families, and the healthcare team
• Capability to perform physically demanding tasks, including lifting, moving patients, and standing for extended periods
• Collaborative mindset to work efficiently with nursing staff and other healthcare professionals
• Ability to respond to patient needs and concerns with resourcefulness and initiative

Responsibilities

• Assist patients with daily activities such as bathing, dressing, grooming, feeding, and mobility.
• Provide basic care, including turning, repositioning, and toileting assistance.
• Measure and record vital signs, including blood pressure, temperature, pulse, and respiration rates.
• Report any abnormalities to the supervising nurse.
• Promote patient comfort and respond to patient calls and needs promptly.
• Assist with pain management, emotional support, and ensuring patient dignity.
• Maintain a clean and safe environment for patients by ensuring cleanliness, proper use of medical equipment, and adherence to infection control protocols.
• Accurately document patient care activities, observations, and vital signs in electronic medical records (EMR) systems.
• Collaborate with the healthcare team, including nurses, physicians, and other support staff, to ensure cohesive patient care.
• Relay relevant information regarding patient conditions and concerns.
• Assist with the setup, operation, and maintenance of medical equipment such as wheelchairs, hospital beds, and monitoring devices.
• Safely transport patients to different departments within the hospital and assist with patient positioning during procedures.

Benefits

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums and bonuses as applicable
• recognition programs designed to celebrate your contributions and support your professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED