Patient Billing Support Specialist FT (Corporate)

Doctors Care • Columbia, SC

2d • Onsite

About The Position

Novant Health Urgent Cares provides non-medical management and administrative services to over 50 Doctors Care urgent care centers and 24 Progressive Physical Therapy facilities located throughout South Carolina. Novant Health Urgent Cares is headquartered in Columbia, South Carolina. Doctors Care has operated for over 30 years, providing an exceptional, convenient, and affordable healthcare experience.

Novant Health Urgent Cares is currently looking for a patient billing support specialist to join our billing team. Responsible for providing quality customer service while efficiently and handling inquiries, customer complaints, and/or billing questions whether by phone, email, mail or fax and to resolve any issues, as well as accurately collecting payments for medical service rendered.

Requirements

• A minimum of High School Diploma or GED is required to work as a medical customer service representative.
• The knowledge or ability to quickly learn commonly used concepts, practices, and procedures is critical for success
• A strong customer service background and knowledge of insurance policies are required.
• at least 1 year of medical call center experience is a plus and demonstrated flexibility to adapt to changes in procedures and job assignments is required
• Excellent oral and written communication skills: Ability to communicate effectively and professionally with patients, visitors, physicians, and coworkers.
• It is also vital that medical customer service representatives express ideas clearly, both verbally and in writing, as well as provide strong documentation
• Strong active listening/comprehension skills: They must be able to listen actively to comprehend and decode the customers' message as well as deduce what is implied in the communication

Nice To Haves

• 1-2 years previous billing/customer service experience
• Associate degree or higher level of education
• 2 years of Medical Accounts Receivable experience
• Medical Terminology or other healthcare certification
• Bilingual

Responsibilities

• providing quality customer service while efficiently and handling inquiries, customer complaints, and/or billing questions whether by phone, email, mail or fax
• resolve any issues
• accurately collecting payments for medical service rendered

Benefits

• Competitive wages
• Generous PTO that increases with tenure
• 403B
• Health, dental, vision insurance
• Flexible Spending Account
• Short term and Long term Disability
• Whole and Term Life Insurance
• Employee Discounts
• Rewarding Careers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees