Patient Billing Support Specialist FT (Corporate)

Novant Health Urgent Cares•Columbia, SC

About The Position

Novant Health Urgent Cares is currently looking for a patient billing support specialist to join our billing team. Responsible for providing quality customer service while efficiently and handling inquiries, customer complaints, and/or billing questions whether by phone, email, mail or fax and to resolve any issues, as well as accurately collecting payments for medical service rendered.

Requirements

A minimum of High School Diploma or GED is required
knowledge or ability to quickly learn commonly used concepts, practices, and procedures
strong customer service background and knowledge of insurance policies
at least 1 year of medical call center experience is a plus
demonstrated flexibility to adapt to changes in procedures and job assignments
Excellent oral and written communication skills: Ability to communicate effectively and professionally with patients, visitors, physicians, and coworkers. It is also vital that medical customer service representatives express ideas clearly, both verbally and in writing, as well as provide strong documentation
Strong active listening/comprehension skills: They must be able to listen actively to comprehend and decode the customers’ message as well as deduce what is implied in the communication

Nice To Haves

1-2 years previous billing/customer service experience
Associate degree or higher level of education
2 years of Medical Accounts Receivable experience
Medical Terminology or other healthcare certification
Bilingual

Responsibilities

providing quality customer service while efficiently and handling inquiries, customer complaints, and/or billing questions whether by phone, email, mail or fax
resolve any issues
accurately collecting payments for medical service rendered