Billing Support Specialist

BCM One

3d•Hybrid

About The Position

BCM One, a global leader in communications technology, is seeking a Billing Support Specialist to join our growing Ecommerce team. This role will be the go-to support for a diverse range of customers while also collaborating with internal teams like Sales and Finance. You’ll help ensure accurate, timely billing by verifying account details, confirming payments, and resolving any discrepancies that come up. You’ll tackle billing questions, update payment methods, and assist with collections outreach. This role is essential in managing accounts, keeping financial records in order, and making sure our team complies with billing policies. If you’re someone who enjoys problem solving and building strong relationships, this is a great opportunity to support BCM One's growing global customer base.

Requirements

Bachelor’s Degree in Finance or Business preferred. Equivalent work experience accepted.
At least 2+ years of experience in Billing, Accounts Receivable, Collections with a strong background in customer service.
Proficiency in Microsoft Excel and familiarity with billing or office software systems.
Strong attention to detail and accuracy in handling financial data to minimize errors and maintain compliance.
Basic math and accounting skills necessary to manage billing calculations and financial transactions.
Excellent problem-solving and critical thinking abilities.
Clear and professional verbal and written communication skills for interacting with customers and internal teams. Excellent English skills are required.
Strong organizational and time management skills to handle multiple tasks and competing priorities effectively.
Patience and professionalism to manage sensitive customer interactions, including collections and dispute resolution.
Adaptability and willingness to learn in a dynamic, fast-paced environment.

Responsibilities

Review, prepare, and issue accurate and timely invoices to customers to ensure proper billing cycles.
Manage payment plans, manual billing processes, and adjustments including payments, debits, and credits with accuracy.
Follow up on outstanding balances, initiate collections activities, and resolve payment discrepancies or chargebacks.
Provide prompt and effective resolution of customer billing inquiries and issues via phone and email, often requiring research and coordination with customers or internal teams.
Maintain accurate billing records, ensure data integrity, and generate regular reports for management review.
Ensure billing activities comply with company policies, industry regulations, and legal requirements.
Collaborate closely with internal teams including Sales and Finance to resolve billing concerns and update customer payment methods.
Support the overall financial health of the company by contributing to efficient billing operations and timely collections.