Patient Billing & Collections Manager- PB Financial Services - FT Days

University of California System • Anaheim, CA

37d

About The Position

Who We Are UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org. Your Role on the Team Position Summary: The Billing Manager reports to the Assistant Director, Physicians Billing Group, and ensures the achievement of organizational goals and objectives through the coordinated efforts of their team. This position is responsible for the complex and comprehensive management, analysis, and organizational development and education of all activities related to professional fee billing and collections for PB Financial Services and clients. Essential to this position is a comprehensive understanding of all patient care services, registration and scheduling, billing activity, and financial reporting in adherence to University guidelines. Incumbent is responsible for managing, analyzing, and overseeing all the daily operations of the billing units, including, but not limited to: registration, batching, coding, charge entry, collections, audits, and reporting. Also responsible for the development, implementation, and quality assurance of all policies and procedures as they relate to operations; providing maximum efficiency and reimbursement; and effectively communicating billing issues and trends to internal units of PB Financial Services.

Requirements

• Thorough knowledge of medical and insurance terminology, and of billing and / or collections internal procedures and external regulations.
• Strong skills in quality customer service.
• Interpersonal skills to manage conflict and collaborate effectively with all constituent groups, including patients, physician offices, third-party payors, attorneys, outside agencies, and clinical and administrative personnel across departments.
• Strong critical thinking skills, with the ability to quickly analyze and evaluate complex and difficult problems, determine appropriate level of intervention, and develop and apply solutions.
• Solid leadership skills to coach and improve staff performance.
• Ability to provide thorough and accurate review of complex subordinate work and to oversee coordination of ongoing tasks and projects over extended periods of time.
• Solid knowledge of human resources management policies, with the ability to evaluate and document human resources matters and performance.
• Skilled in written and verbal communications, with the ability to serve as a resource, to convey complex clinical finance and business information in a clear and concise manner, and to prepare and present a variety of reports and analyses.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Excellent written and verbal English communication skills
• Demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities involved with billing and / or collections operations.
• Computer proficiency in all relevant hardware, software, and specialty information systems used throughout the department.
• Ability to synthesize data and utilize computerized systems to produce meaningful reports on department operations.
• Bachelor's degree in related area and / or equivalent experience / training
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Must be able to provide proof of work authorization

Nice To Haves

• Knowledge of University and medical center organizations, policies, procedures and forms

Responsibilities

• managing, analyzing, and overseeing all the daily operations of the billing units, including, but not limited to: registration, batching, coding, charge entry, collections, audits, and reporting.
• responsible for the development, implementation, and quality assurance of all policies and procedures as they relate to operations
• providing maximum efficiency and reimbursement
• effectively communicating billing issues and trends to internal units of PB Financial Services.

Benefits

• We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees