Patient AR

ROM TECHNOLOGIES INC • Clearwater, FL

7d • $20 - $22

About The Position

The Patient AR Rep is responsible for contacting patients to collect outstanding balances after insurance claims have been processed and payer responsibility has been applied. This role ensures timely resolution of patient accounts, provides clear communication regarding balances owed, and supports the overall revenue cycle by reducing outstanding receivables.

Requirements

• High school diploma or equivalent required
• Prior experience in medical billing, collections, or revenue cycle management strongly preferred.
• Strong communication and customer service skills.
• Ability to explain complex billing information in a patient-friendly manner.
• Proficiency with practice management systems and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Ability to handle sensitive conversations with professionalism and empathy.

Responsibilities

• Review patient accounts to identify balances due after payer adjudication.
• Place outbound calls to patients to discuss balances and arrange payment.
• Provide clear explanations of patient responsibility, including deductibles, copays, and coinsurance.
• Answer patient questions regarding statements, insurance payments, and account status.
• Document all collection activities in the practice management system.
• Work with patients to establish payment plans when appropriate.
• Escalate unresolved or disputed accounts to the billing/appeals team as needed.
• Take incoming calls from Customer Service to assist patients in understanding balances

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED