Patient AR Coordinator

Women's Health Arizona•Phoenix, AZ

11h

About The Position

The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools. Patient AR Management Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues. Document interactions and escalate unresolved barriers. Monitor and report AR aging trends in total and by branch. Athena Patient Payment Tools — Setup, Management & Optimization The coordinator will set up, document, activate, and manage the following Athena workflows to completion: Athena Payment Plans - configure and transition to automated payments Athena Statement Pay - activate and ensure full functionality Athena Guest Pay - enable platform-wide usage Athena Card on File - activate, document workflows, and train relevant staff Collection Agency Conversion Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance. Project Management Lead AR related projects from planning to completion. Build project timelines, coordinate with IT, Operations, and RCM, and monitor risks and deliverables. Cross Functional Collaboration Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements. Support automation, AI initiatives, and call campaign integrations as needed. Process Documentation & Workflow Development Create, standardize, and maintain RCM process documentation for all assigned workflows. Map current gaps, design improved processes, and ensure cross functional adoption. Track progress and report regularly to supervisor.

Requirements

Bachelor’s degree in healthcare administration or a related field
Experience in a medical group or multisite RCM environment
Proficiency with insurance portals for eligibility, EOB review, and patient responsibility validation
Required experience with Athena Collector (payment posting, patient AR workflows, statements, reporting, portal features)
Strong understanding of patient billing, statements, and consumer side RCM processes
Excellent verbal communication skills for patient financial discussions
Clear, professional communication across all organizational levels (CFO, IT, Operations, Branch staff, vendors)
Strong project management abilities for planning, documenting, and executing cross functional initiatives
Ability to draft, refine, and maintain process documentation and standard workflows
Effective organizational skills with the ability to manage multiple priorities
Self-starter with consistent follow-through
Highly detail oriented and process driven
Comfortable in a fastpacked RCM environment with competing deadlines

Responsibilities

Manage patient AR from follow-up to resolution
Conduct patient outreach, set up payment plans, and resolve account issues
Document interactions and escalate unresolved barriers
Monitor and report AR aging trends in total and by branch
Set up, document, activate, and manage Athena workflows
Lead AR related projects from planning to completion
Build project timelines, coordinate with IT, Operations, and RCM, and monitor risks and deliverables
Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements
Support automation, AI initiatives, and call campaign integrations as needed
Create, standardize, and maintain RCM process documentation for all assigned workflows
Map current gaps, design improved processes, and ensure cross functional adoption
Track progress and report regularly to supervisor