Patient AR Coordinator

Women's Health Arizona•Phoenix, AZ

About The Position

The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools.

Requirements

Bachelor’s degree in healthcare administration or a related field.
Experience in a medical group or multisite RCM environment.
Proficiency with insurance portals for eligibility, EOB review, and patient responsibility validation.
Required experience with Athena Collector (payment posting, patient AR workflows, statements, reporting, portal features).
Strong understanding of patient billing, statements, and consumer side RCM processes.
Excellent verbal communication skills for patient financial discussions.
Clear, professional communication across all organizational levels (CFO, IT, Operations, Branch staff, vendors).
Strong project management abilities for planning, documenting, and executing cross functional initiatives.
Ability to draft, refine, and maintain process documentation and standard workflows.
Effective organizational skills with the ability to manage multiple priorities.
Self-starter with consistent follow-through.
Highly detail oriented and process driven.
Comfortable in a fastpacked RCM environment with competing deadlines.

Responsibilities

Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues.
Document interactions and escalate unresolved barriers.
Monitor and report AR aging trends in total and by branch.
Athena Payment Plans - configure and transition to automated payments
Athena Statement Pay - activate and ensure full functionality
Athena Guest Pay - enable platform-wide usage
Athena Card on File - activate, document workflows, and train relevant staff
Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance.
Lead AR related projects from planning to completion.
Build project timelines, coordinate with IT, Operations, and RCM, and monitor risks and deliverables.
Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements.
Support automation, AI initiatives, and call campaign integrations as needed.
Create, standardize, and maintain RCM process documentation for all assigned workflows.
Map current gaps, design improved processes, and ensure cross functional adoption.
Track progress and report regularly to supervisor.