Patient AR Manager

American Vision Partners • Phoenix, AZ

11d

About The Position

The Patient Accounts Receivable (A/R) Manager oversees the daily operations of the Patient A/R team, with a primary focus on managing the inbound call center. This role is responsible for directing and coordinating all activities related to the revenue cycle to optimize cash flow, enhance the patient and physician experience, and maintain strong customer relationships. The Manager provides leadership and guidance to the Patient A/R team, supported by supervisory staff, to ensure efficient processes and timely resolution of outstanding accounts.

Requirements

• Minimum of five (5) years of progressive leadership experience within a healthcare revenue cycle department, preferably in patient accounts or A/R management
• Proven leadership abilities with a demonstrated track record of motivating and developing teams through a positive and supportive management style
• Experience leading teams in a high-volume call center environment, with demonstrated success in meeting service and performance goals
• Strong analytical skills with experience managing to key performance indicators (KPIs), including regular reporting, performance tracking, and coaching teams to achieve metric-driven results
• Advanced proficiency in Microsoft Excel (including pivot tables and advanced formulas), as well as PowerPoint, Word, and Outlook
• High school diploma or GED required
• Thorough knowledge of CMS and payer guidelines: Strong understanding of CMS regulations, contracted insurance requirements, and medical coding policies
• Tech-savvy and adaptable: Demonstrated computer literacy with the ability to quickly learn new systems and tools
• Highly organized: Strong attention to detail with excellent time management and prioritization skills
• Strong communication skills: Able to read, interpret, and follow both written and verbal instructions accurately
• Analytical and numbers-driven: Excellent math and problem-solving skills to support accurate account management and reconciliation
• Collaborative mindset: Proven ability to build and maintain positive, professional relationships with team members, clinic staff, payers, and patients
• Exceptional customer service: Demonstrates professionalism, empathy, and clarity in all patient and partner interactions
• Self-motivated and disciplined: Shows initiative and commitment to high-quality work with minimal supervision
• Commitment to confidentiality: Adheres to all HIPAA regulations and maintains the highest level of discretion in handling patient information

Nice To Haves

• Experience working with NextGen practice management software preferred
• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field preferred

Benefits

• Your health, happiness and your future matters!
• At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees