Patient Appointment Coordinator
About The Position
Health Bridge – Appointment Coordinator Position Summary: Fluency in Spanish is required. The Appointment Coordinator plays a key role in managing patient appointments, ensuring accurate records in our EMR system. This role involves overseeing clinic schedules to identify patients eligible for a Preventative Dental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed. Strong communication skills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time.
Requirements
- Communication: Excellent verbal and written communication skills for interacting with patients, team members, and providers
- Spanish: Fluency in Spanish is required
- Organization: Strong attention to detail, time management, and the ability to manage multiple schedules and priorities
- Problem-Solving: Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment
Responsibilities
- Appointment Scheduling and Management
- Schedule and confirm patient appointments in the clinic’s EMR
- Review daily clinic schedules to identify patients eligible for Preventative Dental Evaluations according to Health Bridge guidelines
- Coordinate with in-office assistants and medical teams to ensure smooth patient check-ins and timely appointment adjustments
- Data Reporting and Metrics
- Record and monitor daily appointment metrics across multiple schedules
- Generate and report key daily metrics to support clinic tracking and planning
- Provide end-of-day summaries and activity logs to management
- Communication and Coordination
- Serve as the primary point of contact for patient check-ins, cancellations, and reschedules
- Liaise with in-office teams to address last-minute appointment needs and real-time changes
- Communicate with clinical and dental teams regarding Preventative Dental Evaluation appointments and coordination needs
- Provide patients with their results via phone call, including translation as needed
- Administrative Support
- Support doctor and assistant credentialing processes
- Ensure all patient demographics and appointment details are accurately documented in the EMR
- Maintain thorough records of patient interactions, appointment changes, and other relevant data
- Assist with other administrative tasks to ensure efficient clinic operations
Benefits
- Paid sick time
- Paid time off
- Paid training
- Paid Holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
