Patient Ambassador - St. Elizabeth Youngstown Hospital

Mercy Health • Youngstown, OH

8d • Onsite

About The Position

The Patient Ambassador caters to the culinary needs of patients and acts as the representative of the Food and Nutrition Services Department.

Requirements

• None
• High School Diplomas or GED (preferred)
• No experience required; On-the-job training will be provided
• Basic Math skills
• Ability to write and understand written and oral communications
• Attention to detail
• Acceptance of authority
• Communication with family members
• Teamwork
• Conflict resolution
• Active listening
• Relationship building

Nice To Haves

• Previous Food Industry or Customer Service experience (preferred)

Responsibilities

• Mealtime Preparation Maintains tray line area ensuring Patient Services refrigerators, freezers, and condiment stations are stocked, clean, and free of expired items.
• Ensures HACCP logs are complete in tray line areas.
• Stocks smallware’s and ensures readiness for service. (Domes, Bases, Plates, Bowls, Tumblers, trays and Silverware)
• Prepares Patient/Resident trays for assigned floors; assembles all cold and hot items based on tray diagram standards, the diet order, and meal selections ensuring a timely tray delivery.
• Patient/Resident Menu Selection Ensures meal accuracy and diet appropriateness while taking patient/resident meal selections.
• Ensures meal accuracy while delivering trays, following infection control standards, PPE guidelines, and national patient safety goals.
• Ensures patient/resident culinary needs are catered to during the shift for assigned floors and patients Actively participates in department patient satisfaction initiatives, PIs, and Shadow Rounds.
• Ensures satisfaction with culinary services during the shift for assigned floors and patients following AIDET standards of service.
• Cleanliness and Sanitation Ensures the cleanliness of the tray line area, following daily, weekly, and monthly cleaning assignments.
• Follows departmental opening and closing procedures.
• Maintains organization throughout the shift in the work area.
• Stores all items in their designated labeled areas and eliminate clutter.
• Communication Effectively communicates issues to management promptly.
• Knows the schedule and check out with management before clocking out.
• Effectively communicates with the care team throughout the shift for assigned floors and patients; checks in at nursing units before each meal period for changes to diet orders or NPO status.
• Teamwork Actively participates in daily huddles.
• Actively participates in department QAPI(s): IDDSI logs and Allergy logs; ensuring meal accuracy and diet appropriateness of high-risk trays for assigned floors and patients.
• Assists other team members when necessary.
• Asks for help when necessary.
• Assists management in any way conducive to the efficient operation of the facility.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees