Patient Ambassador - St. Elizabeth Youngstown Hospital

Mercyhealth•Youngstown, OH

About The Position

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. THIS IS A COLLECTIVE BARGAINING UNIT POSITION Primary Function/General Purpose of Position The Patient Ambassador caters to the culinary needs of patients and acts as the representative of the Food and Nutrition Services Department.

Requirements

None
High School Diplomas or GED (preferred)
No experience required; On-the-job training will be provided
None
None
Basic Math skills
Ability to write and understand written and oral communications
Attention to detail
Acceptance of authority
Communication with family members
Teamwork
Conflict resolution
Active listening
Relationship building

Nice To Haves

Previous Food Industry or Customer Service experience (preferred)

Responsibilities

Mealtime Preparation Maintains tray line area ensuring Patient Services refrigerators, freezers, and condiment stations are stocked, clean, and free of expired items. Ensures HACCP logs are complete in tray line areas. Stocks smallware's and ensures readiness for service. (Domes, Bases, Plates, Bowls, Tumblers, trays and Silverware) Prepares Patient/Resident trays for assigned floors; assembles all cold and hot items based on tray diagram standards, the diet order, and meal selections ensuring a timely tray delivery.
Patient/Resident Menu Selection Ensures meal accuracy and diet appropriateness while taking patient/resident meal selections. Ensures meal accuracy while delivering trays, following infection control standards, PPE guidelines, and national patient safety goals. Ensures patient/resident culinary needs are catered to during the shift for assigned floors and patients Actively participates in department patient satisfaction initiatives, PIs, and Shadow Rounds. Ensures satisfaction with culinary services during the shift for assigned floors and patients following AIDET standards of service.
Cleanliness and Sanitation Ensures the cleanliness of the tray line area, following daily, weekly, and monthly cleaning assignments. Follows departmental opening and closing procedures. Maintains organization throughout the shift in the work area. Stores all items in their designated labeled areas and eliminate clutter.
Communication Effectively communicates issues to management promptly. Knows the schedule and check out with management before clocking out. Effectively communicates with the care team throughout the shift for assigned floors and patients; checks in at nursing units before each meal period for changes to diet orders or NPO status.
Teamwork Actively participates in daily huddles. Actively participates in department QAPI(s): IDDSI logs and Allergy logs; ensuring meal accuracy and diet appropriateness of high-risk trays for assigned floors and patients. Assists other team members when necessary. Asks for help when necessary. Assists management in any way conducive to the efficient operation of the facility.

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.
If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] .
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]