Patient Ambassador– St. Elizabeth Youngstown Hospital

Mercy Health • Youngstown, OH

1d • Onsite

About The Position

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Patient Ambassador– St. Elizabeth Youngstown Hospital Job Summary: The Patient Ambassador caters to the culinary needs of patients and acts as the representative of the Food and Nutrition Services Department.

Requirements

• High School Diploma or GED (preferred)
• None Licensure/Certification
• No experience required; On-the-job training will be provided

Nice To Haves

• Previous Food Industry or Customer Service experience (preferred)

Responsibilities

• Maintains tray line area ensuring Patient Services refrigerators, freezers, and condiment stations are stocked, clean, and free of expired items.
• Ensures HACCP logs are complete in tray line areas.
• Stocks smallware’s and ensures readiness for service. (Domes, Bases, Plates, Bowls, Tumblers, trays and Silverware)
• Prepares Patient/Resident trays for assigned floors; assembles all cold and hot items based on tray diagram standards, the diet order, and meal selections ensuring a timely tray delivery.
• Ensures meal accuracy and diet appropriateness while taking patient/resident meal selections.
• Ensures meal accuracy while delivering trays, following infection control standards, PPE guidelines, and national patient safety goals.
• Ensures patient/resident culinary needs are catered to during the shift for assigned floors and patients
• Actively participates in department patient satisfaction initiatives, PIs, and Shadow Rounds.
• Ensures satisfaction with culinary services during the shift for assigned floors and patients following AIDET standards of service.
• Ensures the cleanliness of the tray line area, following daily, weekly, and monthly cleaning assignments.
• Follows departmental opening and closing procedures.
• Maintains organization throughout the shift in the work area.
• Stores all items in their designated labeled areas and eliminate clutter.
• Effectively communicates issues to management promptly.
• Knows the schedule and check out with management before clocking out.
• Effectively communicates with the care team throughout the shift for assigned floors and patients; checks in at nursing units before each meal period for changes to diet orders or NPO status.
• Actively participates in daily huddles.
• Actively participates in department QAPI(s): IDDSI logs and Allergy logs; ensuring meal accuracy and diet appropriateness of high-risk trays for assigned floors and patients.
• Assists other team members when necessary.
• Asks for help when necessary.
• Assists management in any way conducive to the efficient operation of the facility.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees