Patient Advocate FT
About The Position
The patient advocate is responsible for providing excellent customer service and patient support to all incoming and outgoing patient calls. The main focus is to follow up with patients after their visit to Exceptional Healthcare facilites. Outgoing follow up calls are to ensure that the experience with the facility was positve and pleasant. The calls will also discuss and inform the patient of the Explanation of Benefits they will receive. The patient advocate must be familiar with EOB's in order to assists all patients with questions and concerns.
Responsibilities
- Ensure delivery of excellent customer service through communication and coordinating with team and billing departments to resolve issues.
- Conducting outgoing follow up calls to patients in effort to ensure their visit with the facility was a pleasant and positive one.
- Informing the patient of the Explanation of Benefits they will receive and explaining the billing process to clear up any questions or concerns.
- Responsible for hearing, recording and typing all complaints and submitting them to the complaint sheet.
- Report or escalate complaints or patient concerns when needed to facility director.
- Performing outgoing follow up calls daily to ensure all patient calls are current for assigned facilities.
- Submitting a daily call report to the patient advocate supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
