Patient Advocate
About The Position
Be the friendly guide patients didn't know they needed (but will be very glad they have). At Utah Physical Therapy, Farr West, Utah, healing is a team effort and our Patient Advocates are the people who make the experience smooth, supportive, and human from start to finish. If you're someone who loves helping people, solving problems, and keeping things organized while delivering exceptional service, this role puts you right at the heart of patient care. You'll serve as the bridge between patients and the clinic. Making sure every person who walks through our doors feels welcomed, informed, and supported.
Requirements
- At least 1 year of experience in patient advocacy, medical reception, or insurance/authorization
- Comfortable using EMR systems, Microsoft Office, and Google Docs
- Strong communication skills and a calm, professional presence
- Highly organized with strong multitasking ability
- Natural problem-solver who adapts quickly
- Team-oriented with a positive, service-minded attitude
- Detail-focused and committed to patient privacy and compliance
Responsibilities
- Welcome patients warmly and create a personalized, positive experience from arrival to departure
- Listen to concerns, answer questions, and help patients understand their care plans
- Provide guidance on clinic processes, policies, and available resources
- Help patients navigate insurance, financial questions, and treatment coordination
- Schedule appointments and manage reminders and updates
- Serve as a liaison between patients, providers, billing, and administrative teams
- Handle phone, email, and fax communications professionally and promptly
- Communicate estimated wait times and support smooth clinic flow
- Address patient concerns with professionalism and care
- Mediate communication between patients, families, and clinical staff
- Verify insurance and assist with coverage understanding
- Escalate complex concerns appropriately and follow through on resolutions
- Maintain accurate patient records and EMR documentation
- Support clinic organization and daily operations
- Contribute ideas to improve the patient experience
- Uphold HIPAA and PCI compliance standards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
