Patient Advocate

Sarasota Memorial Health Care System • Sarasota, FL

4h • Onsite

About The Position

Coordinates the patient/family advocacy by handling compliments, complaints and grievances. Facilitates open and effective communication between patients/families and the organization. Manages customer service inquiries related to SMHCS programs and services. Assists with the process for lost and found, working with leadership teams to recover personal belongings when separated from the patient.

Requirements

• Require Associate degree, or years of related work experience may be substituted for degree requirement on a year for year basis.
• Require a minimum of three (3) years of experience in customer service, concierge, and/or public relations.

Nice To Haves

• Prefer strong computer skills.
• Prefer a basic understanding of medical terminology.
• Prefer the ability to establish and maintain effective working relationships.
• Prefer the ability to meet and communicate with the public in a courteous and professional manner.
• Prefer demonstrated initiate and self-direction, the ability to multi-task, and prioritize duties.
• Prefer demonstrated telephone, customer service, and communication skills.
• Prefer the ability to investigate and resolve patient-related concerns.
• Prefer the ability to work effectively with all levels of staff.

Responsibilities

• Coordinates the patient/family advocacy by handling compliments, complaints and grievances.
• Facilitates open and effective communication between patients/families and the organization.
• Manages customer service inquiries related to SMHCS programs and services.
• Assists with the process for lost and found, working with leadership teams to recover personal belongings when separated from the patient.

Benefits

• Paid Time Off (start earning PTO on day one of employment)
• Tuition Reimbursement
• Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees
• Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars
• Life Insurance
• Competitive rates
• Bonuses offered
• Disability Insurance
• Retirement Savings Plan: 403b
• Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp!
• Bereavement Leave
• Free Parking
• On Campus Dining w/ a 10% discount
• Credit Union w/ teller machines on campus
• Direct Deposit
• Free Wellness Screening
• Free confidential counseling services
• Employee Discount Programs
• Recognition Programs
• Referral Programs
• Tremendous growth opportunities for hard workers!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees