Patient Advocate

Franciscan Alliance, Inc. • Crown Point, IN

2d • Onsite

About The Position

Franciscan Health Crown Point 12750 S Francis Dr Crown Point, Indiana 46307 Exceptional quality health care doesn’t happen by luck; it happens because there is a team of health care professionals working together – each doing their own job to the highest standards and working together for a common goal. Our Patient Advocates at Franciscan Health are an important part of this care team by treating each patient’s individual problems and concerns. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Hours/days: Monday- Friday 8am-430pm This role offers opportunities to work with a highly diverse group, patients, families, physicians, nurses, and senior leaders, on a regular basis. Ideal for someone who wants to advocate for patients and families in a meaningful way within a non-clinical role. It provides frequent exposure to senior leadership, offering strong professional growth. There is a flexibility in the day-to-day schedule, allowing for autonomy and some variety in the work. What separates us from other hospitals is our mission and values. That is the foundation for the work we do. If they want to put themselves in a position to help others in a non-clinical setting and make sure that our patients, at the very least, are being heard and their concerns are addressed.

Requirements

• High School Diploma/GED
• 2 years Customer Service

Nice To Haves

• Bachelor's Degree

Responsibilities

• Monitor patient complaints, and resolution to ensure all complaints and issues are resolved in a timely and appropriate manner, and according to policy.
• Coordinate the Compliments and Recognition process, including the intake, documentation, distribution of compliment and recognition, in accordance with CMS guidelines and department policy and procedures.
• Monitor quality control, quality assurance, safety and inspection control practices to assure compliance with internal and external regulations/policies.
• Program and produce reports that support quality improvement initiatives, including metrics, regulatory or quality reporting requirements.
• Provide a centralized, documented process to respond, investigate, and resolve complaints and grievances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED