Patient Accounts Specialist
About The Position
RESPONSIBILITIES Take patient calls and provide accurate, satisfactory answers to their queries and concerns Collaborate with other departments to resolve customer complaints while providing the highest level of customer service Identify calls that needs to be escalated to the Patient Accounts Manager Process a high-volume call load, both inbound and outbound, in a timely manner Answer telephone promptly and politely Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions Maintain a detailed call log Process patient payments; set up payment arrangements when necessary Provide ledger to patients when requested Meet and exceed personal and department objectives and metrics Provide full cycle administrative support to Patient Accounts Manager Requirements MINIMUM REQUIREMENTS High school diploma Exceptional verbal communication skills Exceptional personal communication skills and ability to explain some medical information Ability to master the software used for scheduling Proficient data entry skills Salary Description 17.00-18.00
Requirements
- High school diploma
- Exceptional verbal communication skills
- Exceptional personal communication skills and ability to explain some medical information
- Ability to master the software used for scheduling
- Proficient data entry skills
Responsibilities
- Take patient calls and provide accurate, satisfactory answers to their queries and concerns
- Collaborate with other departments to resolve customer complaints while providing the highest level of customer service
- Identify calls that needs to be escalated to the Patient Accounts Manager
- Process a high-volume call load, both inbound and outbound, in a timely manner
- Answer telephone promptly and politely
- Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions
- Maintain a detailed call log
- Process patient payments; set up payment arrangements when necessary
- Provide ledger to patients when requested
- Meet and exceed personal and department objectives and metrics
- Provide full cycle administrative support to Patient Accounts Manager
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
