Patient Accounts Specialist
About The Position
In this role, you will be responsible for communicating with patients regarding payment arrangements, following up on outstanding balances, and responding to questions related to statements and account activity over the phone and in person. You will manage and work a variety of account queues, including self-pay, lien, liability, and bankruptcy accounts, ensuring accurate documentation and proper account handling within the system. Responsibilities also include preparing and sending claims to attorneys and other agencies, running and reconciling monthly reports related to pre-pays and co-pays, and assisting patients with payment plans and financial assistance programs. This position also involves following up on liability determinations, non-sufficient fund checks, and returned mail, including researching and updating patient information as needed, as well as preparing and sending correspondence to patients, attorneys, and insurance companies regarding account status. ORA holds all our staff members accountable for providing high-level service, maintaining patient confidentiality, and complying with all HIPAA rules and regulations.
Requirements
- High school diploma or equivalent
- Strong understanding of customer service principles
- Comfortable working in Microsoft Office programs (Word and Excel)
- Familiarity with insurance payers and medical terminology
- Excellent interpersonal, oral, and written communication skills
- Strong attention to detail
- Organizational skills
- A compassionate and patient-focused approach
Nice To Haves
- Previous experience in billing, collections, or insurance in a medical office is preferred.
Responsibilities
- Communicating with patients regarding payment arrangements
- Following up on outstanding balances
- Responding to questions related to statements and account activity over the phone and in person
- Managing and working a variety of account queues, including self-pay, lien, liability, and bankruptcy accounts
- Ensuring accurate documentation and proper account handling within the system
- Preparing and sending claims to attorneys and other agencies
- Running and reconciling monthly reports related to pre-pays and co-pays
- Assisting patients with payment plans and financial assistance programs
- Following up on liability determinations, non-sufficient fund checks, and returned mail
- Researching and updating patient information as needed
- Preparing and sending correspondence to patients, attorneys, and insurance companies regarding account status
- Providing high-level service
- Maintaining patient confidentiality
- Complying with all HIPAA rules and regulations
Benefits
- More information about the benefits offered as part of our employment package with ORA Orthopedics is available here: https://flimp.live/ORAOrthopedicsBenefitSummary . Please note that some benefits are dependent upon the position and employment status held.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
