Patient Accounts Specialist

Northwest Orthopaedic Specialists•Spokane, WA

1d•$18 - $31•Hybrid

About The Position

Northwest Orthopaedic Specialists is adding another Patient Accounts Specialist to our growing team. The Patients Accounts Specialist is responsible for promptly and efficiently responding to requests for cost estimates on minor and major surgical procedures as well as ensuring accurate collection of payment prior to scheduled appointment. The Patients Accounts Specialist accurately posts and reconciles insurance and patient payment and refunds to ensure accurate financial records. The Patients Accounts Specialist processes account inquiries from patients, takes appropriate action to resolve inquiries, and works with patients to secure payment on outstanding account balances. This is NOT a 100% remote position. Candidates must reside within commuting distance of Spokane, WA. Opportunity for a hybrid-remote schedule after 60-90 days.

Requirements

High School Graduate or GED
At least one year of prior medical billing, payment posting, coding, or surgery estimating experience.
Healthcare information systems, such as electronic health record and practice management systems experience.

Nice To Haves

Certified Professional Biller (CPB) certification with AAPC.
Some payment posting or billing experience.

Responsibilities

Create cost estimates for minor and major surgical procedures based on available insurance plan and benefits information and work with patients and guarantors to secure payment in accordance with department policies and procedures.
Accurately posts insurance and patient payments to patient accounts in a timely manner.
Identify problem accounts and escalate as appropriate.
Create a positive patient experience through listening, ensuring timely resolution and handling patients with a professional attitude.
Identify and resolve any overpayments and/or duplicate payments. Process refund requests in accordance with policies and procedures.
Review status of delinquent accounts that appear on the monthly aging report and initiate collection action to resolve unpaid balances in accordance with department policies and procedures.
Escalate patient complaints to the appropriate individual or department based on the nature of the complaint.
Meet and maintain established department performance metrics for quality and production.
Maintains strictest confidentiality and adheres to all HIPPA guidelines/regulations.