Bilingual Patient Accounts Specialist

Athena Medical Management LLC•Foley, AL

About The Position

RESPONSIBILITIES Take patient calls and provide accurate, satisfactory answers to their queries and concerns Collaborate with other departments to resolve customer complaints while providing the highest level of customer service Identify calls that needs to be escalated to the Patient Accounts Manager Process a high-volume call load, both inbound and outbound, in a timely manner Answer telephone promptly and politely Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions Maintain a detailed call log Process patient payments; set up payment arrangements when necessary Provide ledger to patients when requested Meet and exceed personal and department objectives and metrics Provide full cycle administrative support to Patient Accounts Manager

Requirements

Must be bilingual
High school diploma
Exceptional verbal communication skills
Exceptional personal communication skills and ability to explain some medical information
Ability to master the software used for scheduling
Proficient data entry skills
Billing and Insurance experience in a healthcare setting is required

Responsibilities

Take patient calls and provide accurate, satisfactory answers to their queries and concerns
Collaborate with other departments to resolve customer complaints while providing the highest level of customer service
Identify calls that needs to be escalated to the Patient Accounts Manager
Process a high-volume call load, both inbound and outbound, in a timely manner
Answer telephone promptly and politely
Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions
Maintain a detailed call log
Process patient payments; set up payment arrangements when necessary
Provide ledger to patients when requested
Meet and exceed personal and department objectives and metrics
Provide full cycle administrative support to Patient Accounts Manager