Patient Accounts Specialist (Collections)

Emergicon • Terrell, TX

8d

About The Position

This position is responsible for negotiating payments and/or setting up payment plans on past due accounts from patients. The Patient Accounts Specialist is also responsible for handling patient/vendor inquiries related to insurance billing and outstanding balances. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for answering high-volume incoming calls for claims-related and statement inquiries from patients, insurance companies, and law offices Responsible for making outbound calls on delinquent accounts in an effort to resolve the account via patient payment Process credit card and ACH transactions Follow all state and federal collections and HIPAA laws Other duties as assigned

Requirements

• High School Diploma or GED required
• Minimum 6 months of related work experience in a call center, medical collections, or patient‑accounts environment
• Strong oral and written communication skills; able to interact professionally with patients, guarantors, insurers, law offices, and internal teams
• Excellent customer service and interpersonal skills; capable of handling high-volume inbound and outbound calls
• Ability to prioritize, problem-solve, and manage multiple tasks simultaneously
• Proficient with general computer applications (word processing, spreadsheets, email)
• Comfortable processing payments (credit card, ACH) and managing payment plans or account settlements
• Knowledge of medical collections practices and familiarity with relevant regulations (collections law, HIPAA compliance)
• Professional phone etiquette and ability to maintain composure under pressure

Responsibilities

• Responsible for answering high-volume incoming calls for claims-related and statement inquiries from patients, insurance companies, and law offices
• Responsible for making outbound calls on delinquent accounts in an effort to resolve the account via patient payment
• Process credit card and ACH transactions
• Follow all state and federal collections and HIPAA laws
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED