Patient Accounts Representative

Kforce•Florissant, MO

38d

About The Position

Kforce has a client in Florissant, MO that is seeking a Patient Accounts Representative that handles all patient and insurance related billing inquiries. This person will interact with patients, patient family members, clinical office personnel, and insurance representatives. This interaction may be via phone, email, or in person.

Requirements

Medical Billing and Collection certificate is preferred, or relative experience of 2-3+ years in the healthcare industry in a customer service role
Experience in electronic practice management system - NextGen experience is a plus
Working knowledge of Microsoft Excel
Excellent written and verbal skills
Ability to maintain composure in difficult situations
Customer orientation
Ability to work in a face paced environment
Ability to function in team environment

Nice To Haves

Medical Billing and Collection certificate
Experience in electronic practice management system - NextGen experience

Responsibilities

Receives, researches, and resolves all incoming inquiries and initiates accurate account adjustment when necessary
Accurately documents all inquiries received within the electronic practice management system and on Microsoft Excel patient inquiry and payment log sheets
Answers incoming inquires within department standards and with appropriate customer service levels being met
Monitors assigned tasks to ensure they are completed/worked timely and accurately
Collaborates with team members when handling difficult calls, may need to serve as second voice in difficult situations
Maintains complete knowledge of physicians, sites, and of insurance plans accepted
Prepares refund requests
Works closely and effectively with other teams, departments, and clinical sites to resolve billing inquiries
Serves as a backup to the front-desk receptionist
Answers business office telephone calls in a professional manner
Transfers to appropriate personnel and/or takes accurate messages
Greets business office visitors in a friendly and professional manner