Patient Accounts Representative

Family Care Network•Bellingham, WA

5d•$21 - $29•Onsite

About The Position

The Patient Accounts Representative's primary responsibilities include processing payments, denials and overpayments of accounts in the private or insurance category that is assigned to them in accordance with FCN policies and procedures. This role is performed onsite in the Patient Accounts Department.

Requirements

Accurate & efficient keyboarding & data entry.
Accurately performs detailed work (i.e. plan, multitask, organize, and prioritize work).
Intermediate computer skills: Health information systems, EMR, MS Word & MS Excel.
The knowledge base in claims processing for medical billing. Working knowledge of Form 1500, CPT, and ICD Codes. Calculate accurate payment amounts on insurance. Specialized knowledge of commercial insurance, and federal and state billing requirements.
Strong customer service skills.
Knowledge of a medical office practice and medical terminology.
Solve problems, issues, and concerns in a professional manner.
Work as part of a team; model a positive work ethic & customer-friendly relations.
Prioritize and multitask detailed projects with frequent interruptions.
Establishes good employee relations including conflict resolution.
Discern and maintain confidentiality, in compliance with applicable State and federal laws (i.e. HIPAA).
Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
High School Diploma, GED or equivalent knowledge and skills obtained through a combination of education, training, and experience.
Completion of a medical billing program, or a combination of education and experience in a role demonstrating similar skills and performance requirements.

Responsibilities

Posts patient payments, miscellaneous insurance, and contracted insurance payments and adjustments received through lockbox deposits or received electronically. Provides timely feedback to facilitate accurate claim submission.
Process EOBs according to contractual agreement and in accordance with established FCN policies and procedures.
Review and follow up on aging claims for specific insurance carriers.
Work payment entry status report.
Adheres to assigned work schedule (attendance and punctuality).
Answer patient, insurance, and other billing inquiries.
Generates refunds in accordance with established FCN policies and procedures.
Communicate billing rule updates set by insurance carriers to appropriate individuals (manager, supervisor, team, and/or clinic).
Balance payment batches, review, and sign off.
Update demographics on the patient’s account as appropriate. Review and correct billing information on insurance denials.
Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, etc.).
Other duties as assigned.

Benefits

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits
Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
PSL accrues at 1 hour per 40 hours worked
EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals
Eligibility for FCN applicable bonuses