Patient Accounts Representative

Medical Associates • Dubuque, IA

13d • Onsite

About The Position

Medical Associates Clinic is hiring a Patient Accounts Representative to join the Business Office team! This position is responsible for the collection of delinquent patient accounts and counseling patients. Previous collection or credit counseling experience is preferred, in addition to customer service experience in an office setting.

Requirements

• Outstanding communication skills
• Ability to handle difficult conversations with tact and empathy
• Ability to navigate multiple computer systems
• Enjoys working autonomously and with a team
• Professional, responsible and trusted to get things done
• Experience: One to three years of similar or related experience.
• Education: Equivalent to a high school diploma or GED.
• Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.

Nice To Haves

• Previous collection or credit counseling experience is preferred, in addition to customer service experience in an office setting.

Responsibilities

• Interview patients to arrange method of payment or extension of credit.
• Evaluate patients' financial status and credit history and determine payment based on patient's ability to pay according to clinic policy.
• Identify and resolve patient billing questions and complaints.
• Review accounts for possible assignment to collection agency, make recommendations to Manager of Patient Accounts, and prepare information for collection agency.
• Complete all other assigned projects and duties.

Benefits

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED